You must be logged in to your account to view or manage your bookings.
Changing Your Booking Time
If you need to change the date or time of your booking, click the Change Booking button below.
Choose a new highlighted date, then select one of the available times. If a time is shown, you can move your booking to it — even if the number of spaces “left” is low.
If no e‑tickets appear, you currently have no tickets that can be changed.
Adding Visitors to an Existing Booking
To add more visitors to see Santa Claus or add Adult Accompanying tickets to your existing booking, click the Add to Booking button below.
This option is only for adding extra people to an existing booking — not for changing the date or time.
Refunds & Re‑Issuing E‑Tickets
There is an administration charge for changing a booking or requesting a refund.
Re‑issuing e‑tickets is free of charge.
To request a refund or have an e‑ticket re‑issued, click View Orders below. Select your order, then use the coloured Return button to start the refund process.
You can also use the blue Resend My E‑Ticket button above your QR code to have your e‑ticket emailed again.