Our Winter Wonderland & Santa's Grotto Experience has been isolated from the Garden Centre and has its own separate entrance and exit. Please see our directional map for details of our new entrance. Please arrive ten minutes before your booked timeslot to allow time for boarding. Please be patient, because of operating restrictions there may be a short wait time because this is a new way of operating our experience. Clear signage will direct you to the Grotto.
All children must be accompanied by at least one adult to enter the Grotto.
No, the choice is yours, however we ask that you be considerate and maintain a respectful distance.
Santa will not be wearing a face mask, but social distancing will be in place.
Yes, if you contact us, we will do our best to allocate you a different time slot or day however we are unable to refund the tickets if no slots are available.
To avoid disappointment, we highly recommend booking in advance.
There is full access for wheelchairs in the winter-wonderland apart from the sleigh ride.
One of our attendants will be on hand to help you into the sleigh ride if you would like to ride in the sleigh train.
There is plenty of room for you in Santa's room too.
Yes, feel free to take as many photos as you want, however no photos can be taken inside Santa's House. Every child visiting Santa will receive a souvenir photo with Santa too.
There are no toilet facilities at the experience. Please plan your visit accordingly.