Our Winter Wonderland & Santa's Grotto Experience has been isolated from the Garden Centre and has its own separate entrance and exit. Please see our directional map for details of our new entrance. Please arrive ten minutes before your booked timeslot to allow time for boarding. Please be patient, because of operating restrictions there may be a short wait time because this is a new way of operating our experience. Clear signage will direct you to the Grotto.
All children must be accompanied by at least one adult to enter the Grotto.
If
you want to add more people to a timeslot, simply purchase an
additional ETicket and bring both with you at the allocated time.
If there is no availability for your timeslot, you'll need to change your booking to a timeslot that has availability.
To allow us to control numbers and help you have a great experience, we require you to book in advance.
Providing you give us 72 hours notice before your booked timeslot, we can cancel your booking. There is a £7.95 administration charge for us to do that and that will be deducted from the amount to refund.
Sorry, there are no dogs allowed in the Grotto with the exception of guide/assistance dogs.
There is full access for wheelchairs in the winter-wonderland apart from the sleigh ride. One of our attendants will be on hand to help you into the sleigh ride if you would like to ride in the sleigh train. There is plenty of room for you in Santa's room too.
Yes, feel free to take as many photos as you want, however no photos can be taken inside Santa's House.
There are no toilet facilities at the experience. Please plan your visit accordingly.
