Our Winter Wonderland & Santa's Grotto Experience has been isolated from the Garden Centre and has its own separate entrance and exit. Please see our directional map for details of our new entrance. Please arrive ten minutes before your booked timeslot to allow time for boarding. Please be patient, because of operating restrictions there may be a short wait time because this is a new way of operating our experience. Clear signage will direct you to the Grotto.
All children must be accompanied by at least one adult to enter the Grotto.
We kindly insist that you follow the Government Rules at the time. At the moment, this means adults must wear a mask (unless you have a valid reason for not doing so) and children under 12 years do not need to. When having your photo taken, you can remove your mask temporarily.
Santa will not be wearing a face mask, but social distancing will be in place.
Yes, if you contact us, we will do our best to allocate you a different time slot or day however we are unable to refund the tickets if no slots are available.
DO NOT attend the grotto, we will do our best to accommodate a new date for you after you have self-isolated.
No. This year, you must book your visit in advance using this website.
Due to keeping numbers to a minimum we are expecting that availability each day will be very low or zero. To avoid disappointment, we highly recommend booking in advance.
Yes, feel free to take as many photos as you want, however no photos can be taken inside Santa's House. Every child visiting Santa will receive a souvenir photo with Santa too.
Call the Winter Wonderland and we will do our best to change your booking to another day and time.
We will do our best to reallocate you a new time slot however we are unable to refund your booking.
There are no toilet facilities at the experience. Please plan your visit accordingly.